UNO July 2014

Nation Branding Revisited

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In my new book, “Shaping China’s Global Imagination: Branding Nations at the World Expo,” I explore the idea of nation branding –what it is and how it works– through the instructive case of the Shanghai World Expo. While the interest is only increasing among nations in applying branding practices in promoting tourism, investment and overall country image, the academic treatment of the subject has been narrow and cursory. This book reflects an effort to provide conceptual clarity and empirical attention to this very issue.

The explicit use of the term “nation branding,” as a subset of place branding, began to enter popular and academic discourses in the mid-1990s. The New York Times Magazine featured “nation branding” as one of the notable ideas in 2005. Several authors have subsequently written books on nation-branding practices, and many other publications have frequently mentioned and described the topic in the discussions on soft power and public diplomacy. Still the potential and role of branding in a nation’s communication has often been assumed but not demonstrated.

The New York Times Magazine featured “nation branding” as one of the notable ideas in 2005

Clearly, all nation brands were not created equal at the Shanghai Expo. Indeed, different approaches and strategies come into focus at an event like the World Expo, where nations are symbolized through branding practices and resources.
Conceptually, the study of nation branding sits at the nexus of soft power, public diplomacy and brand communication. Drawing on substantial fieldwork and desk research, the Shanghai Expo project offers us ways to understand nation branding that is not only conceptually grounded but also practically relevant. Here are several practical lessons that stand out for me.

1. Storytelling as the Foundation

Storytelling with mass appeal is the foundation of this kind of brand communication effort. Shaping perception through branding is less about making good arguments than sharing a compelling and relatable story about a nation’s image. Such storytelling needs to have a clear structure and order and needs to engage the audience’s emotions.

2. Co-creating a Nation Brand

Nation branding is not merely about selling a country or a cultural experience, but to demonstrate how the nation and its communication can enrich its audience’s lives. As shown in the case studies in the book, Expo visitors created their personal narratives with regard to their pavilion experiences. To tell an engaging story is to move away from being self-focused to embracing the possibility of co-creation of nation-brand meaning. Devising such strategies requires a deep understanding of the audience’s motivations and imaginations.

Conceptually, the study of nation branding sits at the nexus of soft power, public diplomacy and brand communication

3. Strategic Use of Stereotypes

Given that stereotypes form the basis of our expectations in a communicative context, they should be productively harnessed to draw audience into the story rather than being uniformly jettisoned. Simply presenting the new and less familiar may alienate the audience, thus missing even the opportunity to make a connection, let alone creating any kind of resonance. Much, if not most, of nation branding is about confirmation and reminding. National symbols are familiar representations and offer powerful mental shortcuts to the country. The association and connection established serve as points of departure for the nation to articulate its story.

144. The Importance of Surprise

It is crucial to provide delightful surprises that are thematically relevant. This is especially important for countries that enjoy high awareness and familiarity among their audiences. Ultimately any nation-branding effort is also an educational experience. It is for the audience to learn and appreciate something about other countries. Without providing a spark in the minds of the audience, the communication may be viewed as mundanely familiar, thereby failing to command any attention or interest.

5. Production Values Do Count

The production values of communication increasingly matter. This is a spill-over effect of the ever-rising expectations by the growing global middle class –young, urban, and tech-savvy– of quality visual presentations and multisensory experiences in other realms of communication. At the Shanghai World Expo, sensory stimulation and spectacular production were crucial factors in effectively presenting a nation brand. High-tech, high-quality production is a function of resources and know-how, which most likely give richer nations an edge over smaller, poorer ones.

6. Don’t Ignore the “Last Three Feet”

Nonetheless, the low-tech approach of human interaction can be equally engaging and powerful when done well. In the case of the Expo, the interaction between visitors and pavilion representatives is an important platform for nations to connect with their foreign audience in a personal way. The challenge is how to make such an approach scalable. This may not require a big budget but could potentially deliver huge impact. Smaller players, in particular, should not overlook this approach.

7. A Transnational Production of Nation Brands

Also noteworthy is the transnational nature of the production of a nation brand in contemporary times. While a World Expo pavilion is spearheaded by a national government, its presentation is often accomplished through a complex web of public-private and transnational partnerships. How to work effectively with multiple partners in a nation-branding endeavour becomes crucial and determines the outcome of the effort.

8. Sustaining the Effort

Finally, given the evolutionary nature of the branding process, a one-off, individualized nation-branding approach is of limited usefulness. As in general branding, nation brands need to be reinforced or revitalized over time. It therefore requires sustained attention and investment. Only in this way can managing a nation’s image become strategic rather than merely tactical

Jian Wang
Director of the Center on Public Diplomacy at the University of Southern California
Dr. Jian Wang is director of the Center on Public Diplomacy at the University of Southern California. His books include Shaping China’s Global Imagination: Branding Nations at the World Expo, Soft Power in China: Public Diplomacy through Communication (editor), and Foreign Advertising in China: Becoming Global, Becoming Local. He was formerly with the international consulting firm McKinsey & Company, and has taught at Purdue University and Chinese University of Hong Kong.

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